Appointment Management and Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.

Management of appointments

We invest in the latest technology, including modern telephone equipment and an online booking system, to allow our patients to make or reschedule appointments easily. Our appointment system supports timely access to care and treatment, allows patients to access services at a time that suits them and minimises the length of time people have to wait. Appointments can be made or rescheduled by calling our dedicated appointments line on 01273592155

Reminders

Text reminders are sent to patients 2 days before any appointment and patients are requested to inform the practice of any changes to their contact details.

Cancellation or delay of an appointment by the practice

We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:

  • The patient will be contacted as soon as the practice is aware of the need to cancel or delay the appointment. We will explain the reason for the cancellation or delay
  • At the time of contact, the patient will be offered a new appointment at the earliest time available
  • If the patient is unable to commit to a new appointment during that contact, we will ask them to get in touch at a later time, when we will offer them a priority appointment

Cancellation of an appointment or missed appointment by a patient

Patients are requested to give at least 24 hours’ notice to cancel a dental appointment. Cancellations should be made by telephone on: 01273592155. Late cancellations and missed appointments do represent a cost to the practice, when other patients could have been seen in the time set aside for the patient

There is a fee for private dental appointments that are missed or cancelled with less than 24 hours’ notice. The fee for private patients missing a hygiene appointment or dental examination is £60.00 (this fee may change in line with our current practice pricing). The options for Practice Plan patients would be to forfeit one of their Practice Plan allocated appointments or pay the discounted fee of £60. For missed appointments involving planned treatments the fee is based on the length of the appointment, the minimum fee would be £80.00.

It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance. We understand that cancellations are sometimes unavoidable and we will take account of all valid circumstances.